Fractional COO & Operations Consulting for Small B2B Service Businesses
I help small, founder-led service companies scale by building strong operational foundations so growth doesn't rely on constant founder involvement.
Streamline Strategies provides fractional COO and operations consulting support for growing B2B service companies. My work focuses on clarifying decision ownership, improving collaboration across teams, documenting how work actually gets done, and reducing the operational bottlenecks that slow growth.
Instead of adding more people or tools, I help leaders strengthen the systems and decision guardrails that allow their business to scale with less burnout and more confidence.
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What Is a Fractional COO?
A fractional COO is a senior operations leader who supports a business on a part-time basis. The role focuses on strengthening the internal structure of the organization so it can scale without constant executive involvement.
In my work, fractional COO support is centered on clarifying decision ownership and escalation paths, improving how work moves across teams, documenting expectations and processes, and reducing operational bottlenecks. The emphasis is on building systems and guidance that support sustainable growth—not on managing day-to-day staff or service delivery.
What I Help Growing Service Businesses Solve
As service businesses grow, informal systems stop working. What once lived in a founder's head now needs to be shared across roles, teams, and functions.
I help leaders address challenges such as:
- Decisions constantly routing back to the founder or leadership team. You've hired capable people, but every decision still ends up on your desk.
- Work stalling after meetings due to unclear ownership. Discussions feel productive in the moment, but nothing moves forward because no one's sure who owns what.
- Inconsistent processes that vary by person or project. The same type of work gets done differently every time, leading to rework and confusion.
- Hiring adding complexity instead of capacity. New team members need more of your time, not less, because the systems aren't there to support them.
- Teams hesitating because expectations and guardrails are unclear. People want to do good work but aren't sure what "good" looks like or how much autonomy they have.
These are not motivation or performance issues. They are signs that the operating model needs to evolve.
Who I Am
Hi, I’m Tiffany Dougherty, Founder and Principal Consultant. At Streamline Strategies, LLC, I partner with founder-led B2B service businesses, typically with teams of under 20 employees, to strengthen their operational foundation so growth becomes sustainable.
With over 13 years of progressive leadership experience in strategic operations and customer success, I bring an end-to-end perspective on how service businesses function, from revenue generation to delivery and client experience. I’ve spent my career working alongside small business owners who have invested deeply in their companies and reached a point where growth starts to feel heavier instead of easier. That experience shapes how I approach operational design: practical, people-centered, and grounded in how work actually moves through an organization.
I specialize in fractional COO support and operations consulting for small B2B service companies. My focus is on clarifying decision ownership, strengthening cross-team coordination, documenting key workflows, improving prioritization, and reducing the operational bottlenecks that slow growth. Rather than taking over day-to-day operations, I help leaders build systems and decision guardrails their teams can trust.
Through focused engagements like Founder-Led Decision Architecture, Operations Maturity Assessments, and targeted process cleanup initiatives, I work alongside leadership to create clarity, stability, and momentum as complexity increases.
If you’re ready to build an operating foundation that supports growth without constant oversight, I’d love to explore what that could look like for your business.
How I Support Clients
Support is structured to meet businesses where they are, with clear scope and outcomes. I offer:
Fractional COO Retainers
Ongoing leadership guidance and operational support tailored to your growth stage and needs.
Project-Based Engagements
Defined deliverables such as decision architecture, process cleanup, or operational assessments.
Hourly Consulting
Targeted or short-term needs with flexible support for specific operational challenges.
Each engagement is designed to improve clarity, coordination, and confidence across the organization.
Introductory Project Engagements
These focused offerings address common operational inflection points:
Founder-Led Decision Architecture
Helps leaders clarify which decisions should remain with them and which can be delegated, reducing bottlenecks and building trust in the operating system.
Learn more →Operations Maturity Assessment
Evaluates the strength of your current operating model, highlighting gaps in decision-making, process clarity, and cross-team coordination.
Learn more →Process Cleanup Project
A targeted engagement to document workflows, reduce rework, and create shared clarity without overengineering.
Learn more →Who I Work With
I work with small to mid-size B2B service companies, ideally with 5–19 employees. These include marketing and creative agencies, staffing firms, SaaS businesses, and meetings and events companies.
These organizations typically have strong demand and capable teams, but increasing complexity as they grow. Their leaders often feel like the default decision-maker for too many things.
My work is best suited for businesses that want growth to feel more manageable, not more chaotic.
What Makes This Approach Different
This work combines strategic operations thinking with hands-on execution support. You get thoughtful questions, clear recommendations, detailed documentation, and white-glove communication throughout the engagement.
The goal is not just improvement in the moment, but an operating foundation your team can rely on long after the work is done.
Ready to Reduce Operational Friction?
If you're growing but feeling stretched by day-to-day decisions, unclear processes, or coordination challenges, let's talk. I'll help you build the operational clarity and systems your business needs to scale sustainably.
Schedule a Free Discovery Call